Customer Service in Vending
There is a need for vending operators to change their operating procedures because of the more competitive environment and the fact that the industry has moved beyond its maturity phase and is actually in a decline phase.
There are numerous ways of achieving excellence in your Planet Antares vending operation. One way of doing this is through leadership.
Your Planet Antares business should be about managing customers for loyalty and for profits. No one should ever confuse the concept of managing customers for loyalty with the concept of managing them for profits. The only way that you can strengthen the link between loyalty and profits is to manage both at the same time.
Eyeball to eyeball contact with customers is needed to build relationships. You need to understand that a vending business is a relationship business and that people will buy from people they like. This is why it is important that you build relationships with your customers.
In reality, the perception of quality and price/value relationships by the economic buyers of vending services is hugely influenced by personal relationships between the buyer group and the seller group.
There are different customer groups that you as an Planet Antares vending operator will need to be cognizant with. You will need to find out what motivates them and how you can meet that customer group’s specific needs.
Customer fatigue is becoming an issue, and the only cure for customer fatigue is for you to get to the point and provide that “perceived” value. It all starts by being a good listener. It’s not what you say to them, which is important; but it’s what they say to you. Always remember this in when you are dealing with your customer.
There are direct linkages between employee satisfaction and customer satisfaction, customer retention and employee turnover.
The demise of any business is an insidious process, and it may seem that you are just having a streak of bad luck. This is something that you will need to check on, just incase it happens in your business. If it remains unchecked, it will rob you of not only capital, but will leave you emotionally drained. Just use the right approach when you are dealing with your customers and you will be able to achieve success.
There are numerous ways of achieving excellence in your Planet Antares vending operation. One way of doing this is through leadership.
Your Planet Antares business should be about managing customers for loyalty and for profits. No one should ever confuse the concept of managing customers for loyalty with the concept of managing them for profits. The only way that you can strengthen the link between loyalty and profits is to manage both at the same time.
Eyeball to eyeball contact with customers is needed to build relationships. You need to understand that a vending business is a relationship business and that people will buy from people they like. This is why it is important that you build relationships with your customers.
In reality, the perception of quality and price/value relationships by the economic buyers of vending services is hugely influenced by personal relationships between the buyer group and the seller group.
There are different customer groups that you as an Planet Antares vending operator will need to be cognizant with. You will need to find out what motivates them and how you can meet that customer group’s specific needs.
Customer fatigue is becoming an issue, and the only cure for customer fatigue is for you to get to the point and provide that “perceived” value. It all starts by being a good listener. It’s not what you say to them, which is important; but it’s what they say to you. Always remember this in when you are dealing with your customer.
There are direct linkages between employee satisfaction and customer satisfaction, customer retention and employee turnover.
The demise of any business is an insidious process, and it may seem that you are just having a streak of bad luck. This is something that you will need to check on, just incase it happens in your business. If it remains unchecked, it will rob you of not only capital, but will leave you emotionally drained. Just use the right approach when you are dealing with your customers and you will be able to achieve success.
posted by Jane Dickens at
7:05 AM
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